FAQ | Moogi Illustrations

Q. What currency is your shop in?

Prices are in AUD (Australian dollars). Please use a currency converter to see how much it is in your local currency.

Q. How long will my order take to arrive?

Most orders will be dispatched 7-14 business days after an order is placed.
Domestic Shipping (Within Australia)
- Standard Shipping (No tracking) - 3 to 10 business days
International Shipping (Worldwide)
- Standard Shipping (No tracking) - May take up to 3 to 10 weeks

Q. Does my order come with tracking?

Q. How much is postage?

To find out costs; just place the items you're after into the shopping cart and checkout. You'll be able to see how much total shipping is before paying.

Q. I haven't received my order yet.

Please don't hesitate to send us an email if:
- For domestic orders within Australia: If it has been more than 2-3 weeks since your order has been shipped.
- For international orders outside Australia: If it has been more than 10 weeks since your order has been shipped.

Q. Why is this small item so expensive to send (international)?

Due to the new changes of the postal system, international mail with “merchandise” cannot be sent as a regular letter anymore. Meaning that all packages will have to now be tracked shipping (unless you’re ordering stickers, postcards or anything “flat” then they can still be sent by the cheapest way.) Domestic shipping is not affected.

Q. Returns and exchange policy?

Q. My order came damaged / I received the wrong item!

Q. I made a mistake on my order!

Please send us an email within 48 hours! We will do our best to fix any issues, as long as we haven't shipped out the order. However once it has been shipped out, we won’t be able to do anything as it’s out of our hands. Please make sure everything is correct (items, mailing address, etc.) before checking out!